Critical errors should be extremely rare and are usually a result of a bug in the software, a support file is missing or the database has become corrupted. Hopefully you will never come across an error of this nature however if you do you will probably require help from us to fix it.
The main window will give you the opportunity to read the technical error details and you may be able to fix the issue yourself if there is a file missing. Otherwise, please complete the wizard style error reporting function.
After clicking the Next button, you will have the opportunity of describing the problem you are experiencing. You need not complete this information as we will be sent a copy of the logs however the more information you give us, the quicker we may be able to fix the issue:
Click Next again and you will have the opportunity of advising us your email address. Again this information is optional however we will not be able to advise you of how the error has or can be fixed without it:
Finally, the report will be uploaded to our support site. This can take a minute or so depending on the size of your log files and other information required by us to quickly find and fix the issue.
Our support system will scan your comments (if any) and will automatically respond with details of any possible solutions to the issue. Often you will find the support system will advise you immediately of the solution. Otherwise, we will get back to you with assistance as quickly as possible.
Privacy:
Please note that all information submitted to us will remain confidential and will be destroyed after use.
